Services
Reception
As we do not offer a 24-hour service, please let us have your expected arrival time in advance. Let us know by email the date and hour of arrival and a telephone number on which you may be reached the day of your arrival.
Staff will be present from 08.00 until 18.00 Monday to Friday, with slightly more flexible hours on the weekend.
• Check-in is from 10.00am to 6.00pm;
• Check out is at 10.30am. An additional charge of one night will be added for a substantial delay;
• Early arrival. A free luggage storage area is available for early check in or late departures;
Parking facilities
There are 4 garages within a 4-minute walk from the Residence:
• Garage Lungarno – Borgo San Jacopo 10. Tel: +39 055 282542
• Garage Anglo Americano – Via dei Barbadori 5. Tel: +39 055 214418
• Garage Ponte Vecchio – Via dei Bardi 45. Tel: +39 055 2398600
• Garage Fosi – Borgo Tegolaio 72r. Tel: +39 055 222486
Elevator
As the Residence is situated in an historic building we have only had permission to install a goods elevator rather than a standard elevator. The elevator is found to the left hand side at the end of the front passage way and takes you directly to the 3rd floor where we are located. Please take care to follow instructions on the use of the elevator. Staff will be on hand to meet you downstairs to show the way and help with your luggage.
Room cleaning
Daily service is arranged between 10.00am and 13.00pm. Linen and towels are changed on the 3rd day of a guest’s stay, and full change on departure of a guest.
Breakfast
Our Residence does not offer breakfast facilities, but we have a convention with a caffé located downstairs very close to our main entrance. Here guests may enjoy a sit-down breakfast at a special price.
Children
We are not adequately equipped to accept children under the age of 12 years.
Animals
Sorry but animals are not allowed.
Smoking
We are a non-smoking establishment.
Payment
Payment is by credit card or bank transfer to the designated account;
We accept the following credit cards:
VISA, MASTER CARD
Confirmation of a booking will only be guaranteed by supplying your credit card details;
There is an additional Tourist Tax imposed by the City of Florence of Euro 7,00 per person per night (for the first 7 nights) that will be charged to your credit card or settled in cash;
Terms and conditions
The reservation will be confirmed once we receive credit card details or bank transfer for the amount due;
The credit card is to guarantee your reservation and will be charged on the day of your departure, or in the event of a cancellation covered by our policy;
Cancellation policy:
• In the event of cancellation at least 2 days prior to arrival, no charge;
• In the event of cancellation less than 2 days before arrival or no show, the entire amount of the initial reservation will be charged;